Q. How much is shipping?
A. Shipping costs depend on what you ordered, where you live, and what shipping method you chose.
Q. What shipping methods do you offer?
A. We offer ground, parcel, priority, and 2nd day air. An extra charge will be applied to all non-standard delivery methods.
Q. Do you have a minimum order?
A. No, there's no minimum order.
Q. Do you offer rush shipping?
A. Yes, we offer 2nd day air and priority shipping.
Q. How long does it take to process and ship my order?
A. We do our best to process and ship orders the same day, but orders are typically filled within 24 hours (unless the part is out of stock or backordered).
Q. How long does shipping take?
A. It depends on which shipping method you’ve selected, and whether we have the part in stock or need to order it from Mazda.
Q. Will you provide tracking information?
A. Yes. We will send you an email with a tracking number as soon as your order ships.
Q. If I pay by credit card, will you charge my card once the item has shipped?
A. Your card will be charged as soon as you make the order.
Q. If I ordered a part that’s out of stock, when will it ship?
A. We will ship the part as soon as we receive it. You will be notified via email.
Q. Can you ship my order to multiple addresses?
A. We do not offer that option if you order online; however, if you give us a call, we can discuss multiple addresses.
Q. Do you ship to AK, HI, and US territories?
A. Yes, but shipping to these locations incurs an additional charge.
Q. Do you ship to PO Boxes or APOs/FPOs?
A. We do ship to PO boxes or APOs through USPS.
Q. Do you ship internationally?
A. We do not offer international shipping.
Q. Do you ship hazardous items?
A. Yes, we can ship hazardous items via UPS.
Q. Do you ship oversized parts?
A. Oversize and heavy weight items, including (but not limited to) bumper components, body panels, engines, transmissions, etc, require extra shipping charges. An email will be sent to you with additional charges once parts arrive and are ready to ship.
Q. What happens if you ship the wrong part?
A. Then we’ve made a mistake! Please call us so we can make it right. Return shipping and handling costs will be covered by us.
Q. What happens if the part is damaged during shipping?
A. Keep the damaged box, and inform us immediately. We’ll speak to the carrier about reimbursing you for the shipping, and we will resend the part.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
A. The best way to ensure you're getting the right parts is to enter your VIN while shopping. You can also call us! We’re happy to help you find the exact part you need.
Q. What happens if the part doesn’t fit my vehicle?
A. If the error is ours, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. You can find our Return Policy page here.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
A. We recommend that you do not place an order to an address you are about to vacate. If you really need to change the address, call us, and we might be able to get the change made if we haven't yet shipped your order.
Q. What if I never receive an order?
A. We put tracking numbers on orders to prevent this from occurring. Your package will be tracked from the moment it leaves our warehouse. If you suspect that it might have gotten lost or stolen, you’ll have to check the tracking number with the carrier.
Q. What happens if I refuse the shipment?
A. Refusing to accept the shipment isn't a good way to return your order. Instead, please accept the shipment and follow our normal return process. You can view our Return Policy Page here.