Frequently Asked Questions
Q. What happens if you send me the wrong part?
A. If the error is ours, we’ll cover the cost of shipping and re-send the item to you as soon as possible, with our apologies for the inconvenience.
Q. What happens if I order the wrong part?
A. You will have to return it to us the same way you return any other item. You can take a look at our return policy here.
Q. How long does it take for a part to arrive at my door?
A. That depends on several factors. Where you are in regards to our warehouse, which type of shipping you’ve selected, what you ordered, and which day you placed your order all affect the arrival time of your order. Typically, it takes 7-14 business days for standard shipping.
Q. What happens if I need to return or exchange a part?
A. You will have to send it back to us. Details on this process can be reviewed on our Return Policy page.
Q. What if the part is broken or damaged during shipping?
A. First, contact us. We will check with the carrier about reimbursing the shipping costs. We’ll then send you a new part to replace the damaged one.
Q. Do you ship outside the US?
A. We do not ship internationally at this time.
Q. Do you offer express/expedited shipping?
A. We offer priority shipping, which takes 2-3 business days to arrive, as well as 2nd day air.
Q. What shipping methods do you offer?
A. We offer ground, parcel, priority, and 2nd day air. More details on shipping can be found on our Shipping Policy page.
Q. Can I track my package?
A. Yes, you will receive an email with a tracking number when your order ships.
Q. What payment methods do you accept?
A. We accept most major credit cards and PayPal.
Q. How do you protect my credit card information?
A. Our site is protected by Rapid SSL, which encrypts your personal and credit card information to keep it safe.
Q. What do I do if I need to cancel my order?
Q. Do I need to have an account to order a part?
A. Nope! But we do recommend it so you can keep track of current and past orders.
Q. Do you offer a warranty?
A. All our parts are genuine Mazda parts, so they are covered by the Mazda
Q. How do replacement parts affect my vehicle’s warranty?
A. Purchasing OEM parts, like those sold at RealMazdaParts.com, does not affect your vehicle's warranty.
Q. How can I be sure the part I need will fit my vehicle?
A. The best thing to do is make sure you enter your VIN when shopping or you call us with your VIN so we can help you find the right parts.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. We always recommend using OEM parts, as they are the perfect fit, structurally and mechanically, for your vehicle. Aftermarket parts are less likely to deliver optimal performance.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. Each part will be labeled with its corresponding side. Left side is driver side, right side is passenger side.
Q. What if I want to talk to a real person about my order?
A. Call us! We’d love to chat with you.
Q. What are your Customer Service hours?
A. We operate on a Monday through Friday 9-5 schedule. If you email us, we’ll answer as soon as we can.
Q. Do you ever offer coupons or discounts?
Q. Do you charge sales tax?
A. Yes, we charge sales tax.