Driving Diff - Mazda (KA03-27-100C)

Q. How long does it take to process and ship my order?

A. We do our best to process orders same day, as our office hours are Monday thru Friday 9 AM to 4 PM Mountain Time. Orders placed after 4 PM on Friday will be processed the next business day.

If we have the parts you are ordering in stock, those order will ship same day. If we do not have the parts in stock, we will do our best to get those parts quickly from our various warehouses. When your order is processed, you will receive an e-mail stating your expected shipping date.

Q. How much is shipping?

A. Shipping costs depend on what you ordered, where you live, and what shipping method you chose.

Q. What shipping methods do you offer?

A. We offer ground, parcel, and 2nd day air. An extra charge will be applied to all non-standard delivery methods.

Q. Do you have a minimum order?

A. No, there's no minimum order.

Q. Do you offer rush shipping?

A. Yes, we offer 2nd day air and priority shipping.

Q. How long does shipping take?

A. It depends on which shipping method you’ve selected, and whether we have the part in stock or need to order it from Mazda.

Q. Will you provide tracking information?

A. Yes. We will send you an email with a tracking number as soon as your order ships.

Q. If I pay by credit card, will you charge my card once the item has shipped?

A. Your card will be charged as soon as you make the order.

Q. If I ordered a part that’s out of stock, when will it ship?

A. We will ship the part as soon as we receive it. You will be notified via email.

Q. Can you ship my order to multiple addresses?

A. We do not offer that option if you order online; however, if you give us a call, we can discuss multiple addresses.

Q. Do you ship to AK, HI, and US territories?

A. Yes, but shipping to these locations incurs an additional charge.

Q. Do you ship to PO Boxes or APOs/FPOs?

A. We do ship to PO boxes or APOs through USPS.

Q. Do you ship internationally?

A. We do not offer international shipping.

Q. Do you ship hazardous items?

A. Yes, we can ship hazardous items via UPS.

Q. Do you ship oversized parts?

A. No, we no longer ship oversized parts.

Q. What happens if you ship the wrong part?

A. Then we’ve made a mistake! Please email us so we can make it right. Return shipping and handling costs will be covered by us.

Q. What happens if the part is damaged during shipping?

A. Keep the damaged box, take pictures, and contact the shipping provider to file a claim. Email us and we will exchange the part.

Q. How can I be sure you’re shipping me parts that will fit my vehicle?

A. The best way to ensure you're getting the right parts is to enter your VIN while shopping. You can also email! We’re happy to help you find the exact part you need.

Q. What happens if the part doesn’t fit my vehicle?

A. If the error is ours, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. You can find our Return Policy page here.

Q. What if my address changes before my order ships? Can I change where you send my shipment?

A. We recommend that you do not place an order to an address you are about to vacate. If you really need to change the address, email, and we might be able to get the change made if we haven't yet shipped your order.

Q. What if I never receive an order?

A. We put tracking numbers on orders to prevent this from occurring. Your package will be tracked from the moment it leaves our warehouse. If you suspect that it might have gotten lost or stolen, you’ll have to check the tracking number with the carrier.

Q. What happens if I refuse the shipment?

A. Refusing to accept the shipment isn't a good way to return your order. Instead, please accept the shipment and follow our normal return process. You can view our Return Policy Page here.

Q. Can I return a part?

A. Of course! Be advised, however, that we will only issue a refund if the return is made within 30 days of your order. Also, we don't allow returns on orders that don't include the VIN.

Q. Can I exchange a part?

A. It depends on the reason for exchange, but typically, yes. if your order did not include your VIN, we do not allow exchanges or returns. Give us a call if you’re unsure.

Q. How do I return or exchange an item?

1. Please contact us for a Return Authorization Number prior to returning any merchandise.
2. If you choose to email us, please include your order number and "Return Authorization" in the subject line.
3. Returns will not be accepted without a Return Authorization Number.
4. Parts must be returned for inspection prior to any credit being issued.
5. All returned parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit.
6. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under "Your Account" on our site).
7. All shipments must be prepaid. COD and freight collect shipments will be refused.
8. Once you receive your RMA number, you can send your part(s) back to us at:

University Volkswagen Mazda
Attn: Parts Department
5150 Ellison NE
Albuquerque NM 87109

NOTE: Please reference your RMA# on the shipping label.

Once we receive the part, we will process the return and get you refunded. You can use any shipping courier you wish, as we get daily deliveries from
USPS, UPS, and FedEx.

If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.

Q. How do I request a return?

Login to your account and click the order status icon located on the top-right corner of the screen. Then, click on the order number for the item that is being returned. In the next screen, click the return button and choose a reason for the return from the drop-down menu. We will then send you a Return Authorization number.

If you don't have an account, please email us, putting your order number and Return Authorization in the subject line.

At this point, you can ship the item back to us. Write this number visibly on the outside of the package. Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you use Insured Parcel Post. A credit will be issued when we have received the part and verified that its condition is acceptable.

Q. What if you sent me the wrong part?

A. Our mistake! Contact us, and we’ll send you the right one. If we find the error was indeed ours, then we cover shipping and handling for the return.

Q. What if I ordered the wrong part?

A. If you ordered the wrong part, you can request a return or exchange. Please remember that orders without a VIN are not eligible for returns or exchanges.

Q. What if my part doesn't arrive but I have a tracking number?

A. Please contact either USPS or UPS first. If your part has already shipped from us, we would only be able to give you the same information that the tracking website would. Please contact the carrier as you are their local customer, and we probably do not have access to your local carrier hub.

Q. How long do I have to return or exchange a part?

A. You’ll have 30 days from the time the part is ordered.

Q. Can I return/exchange a part for any reason?

A. Yes, we accept returns/exchanges for any reason except if the part has been installed or is an electrical part. However, we cannot accept exchanges/returns on orders that don't include the VIN.

Q. Are there certain parts I can’t return?

A. Yes. Parts that have been used or damaged during installation are not returnable. Also, there are no returns on airbags, electrical, fuel, high performance parts, seat belts, racing parts, previously installed, touch up paint pens or special ordered parts.

Q. Do I have to pay any restocking fees?

A. There will be a 30% restocking fee for all returns if we concluded the order was your error but still a returnable item. Charges for shipping and handling are not refundable.

Q. Do I have to pay for return shipping?

A. Yes, unless the reason for return was a mistake on our end.

Q. How long will it take to receive my refund?

A. It depends on the arrival time of the return, but typically it takes 5-10 business days.

Q. How long do returns take to process?

A. It typically takes 5-10 business days.

Q. What if the part is defective or damaged?

A. If the package was damaged during shipping, PLEASE contact either USPS or UPS first to file a claim. Once you have a claim number from either USPS or UPS, please give us a call so we can start the warranty process and continue the claims process. We will ask that you send the part back to us for inspection.

Q. What if my return never arrives? Do I still get a refund?

A. Sadly, no. To prevent this from happening, we recommend buying insurance for anything you ship to us.

Q. What if someone else purchased the part for me and I want to return or exchange it?

A. We can return or exchange the part if you have the original invoice and the order included the VIN.

Q. What if I need to make a warranty claim and return a part?

A. Please contact us to make a warranty claim and start the Mazda warranty process.

Q. What is a core return/core charge?

A. Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be OEM assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions on core charges please feel free to contact us and we will be happy to answer them.