Q. Can I return a part?
A. Of course! Be advised, however, that we will only issue a refund if the return is made within 30 days of your order. Also, we don't allow returns on orders that don't include the VIN.
Q. Can I exchange a part?
A. It depends on the reason for exchange, but typically, yes. if your order did not include your VIN, we do not allow exchanges or returns. Give us a call if you’re unsure.
Q. How do I return or exchange an item?
- Please contact us for a Return Authorization Number prior to returning any merchandise.
- If you choose to email us, please include your order number and "Return Authorization" in the subject line.
- Returns will not be accepted without a Return Authorization Number.
- Parts must be returned for inspection prior to any credit being issued.
- All returned parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit.
- Parts must be accompanied by a copy of proof of purchase invoice (this can be found under "Your Account" on our site).
- All shipments must be prepaid. COD and freight collect shipments will be refused.
If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
Q. How do I request a return?
Login to your account and click the order status icon located on the top-right corner of the screen. Then, click on the order number for the item that is being returned. In the next screen, click the return button and choose a reason for the return from the drop-down menu. We will then send you a Return Authorization number.
If you don't have an account, please email us, putting your order number and Return Authorization in the subject line.
At this point, you can ship the item back to us. Write this number visibly on the outside of the package. Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you use Insured Parcel Post. A credit will be issued when we have received the part and verified that its condition is acceptable.
Q. What if you sent me the wrong part?
A. Our mistake! Contact us, and we’ll send you the right one. If we find the error was indeed ours, then we cover shipping and handling for the return.
Q. What if I ordered the wrong part?
A. If you ordered the wrong part, you can request a return or exchange. Please remember that orders without a VIN are not eligible for returns or exchanges.
Q. How long do I have to return or exchange a part?
A. You’ll have 30 days from the time the part is ordered.
Q. Can I return/exchange a part for any reason?
A. Yes, we accept returns/exchanges for any reason. However, we cannot accept exchanges/returns on orders that don't include the VIN.
Q. Are there certain parts I can’t return?
A. Yes. Parts that have been used or damaged during installation are not returnable. Also, there are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts.
Q. Do I have to pay any restocking fees?
A. There will be a 20% restocking fee for all returns if we concluded the order was your error but still a returnable item. Charges for shipping and handling are not refundable.
Q. Do I have to pay for return shipping?
A. Yes, unless the reason for return was a mistake on our end.
Q. How long will it take to receive my refund?
A. It depends on the arrival time of the return, but typically it takes 5-10 business days.
Q. How long do returns take to process?
A. It typically takes 5-10 business days.
Q. What if the part is defective or damaged?
A. Please give us a call so we can start the return process. We will ask that you send the part back to us for inspection.
Q. What if my return never arrives? Do I still get a refund?
A. Sadly, no. To prevent this from happening, we recommend buying insurance for anything you ship to us.
Q. What if someone else purchased the part for me and I want to return or exchange it?
A. We can return or exchange the part if you have the original invoice and the order included the VIN.
Q. What if I need to make a warranty claim and return a part?
A. Please contact us to make a warranty claim and start the return process.
Q. What is a core return/core charge?
A. Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions on core charges please feel free to contact us and we will be happy to answer them.